Return & Refund Policy

We want you and your pet to love your PupPort. Every order is backed by our 30-Day Happiness Guarantee.

30-Day Returns

You may request a return or refund within 30 days of receiving your order. To be eligible, please contact our support team within this 30-day period with your order information and reason for the request.

Wrong Size or Your Pet Isn't Comfortable

If the sizing isn't right or your pet simply isn't comfortable with their PupPort, contact us within 30 days of delivery. Our team will work with you to find the best solution, including a replacement or refund when eligible.

Damaged or Defective Items

If your PupPort arrives damaged, defective, or incorrect, please contact us as soon as possible. We may ask for a photo or video of the item so our team can verify the issue and arrange a replacement or refund.

Refunds

Once your refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping Costs

Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, or incorrect.

Need Help?

If you have any questions about a return, replacement, or refund, please contact our support team. We're happy to help make things right.